Hey there, sneakerhead! Welcome to the Sneaker Lover Store FAQ. We’re here to answer all your questions about our products, shipping, returns, and more. We’ve built this community for true enthusiasts like you, delivering authentic streetwear and sneakers from the hottest brands directly to your door. Stay fresh and read on!
PRODUCTS & AUTHENTICITY
What brands do you carry?
We curate the most coveted pieces in streetwear and sneaker culture. Our selection includes Balenciaga (Triple S, Track, Slides, and more), Air Jordan, Adidas, Bape, A McQueen, AMI, CDG, Dior, Crocs, and many others. Check our menu for the latest drops!
Are your products 100% authentic?
Absolutely. We live and breathe streetwear. Every item is curated by experts who guarantee authenticity. We deliver only the real deal—no fakes, no compromises.
Do you restock sold-out items?
We try our best! The streetwear game moves fast. Follow us on social media and subscribe to our newsletter to get alerts on restocks and new arrivals.
ORDERING & PAYMENT
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes. We use secure encryption technology to protect all your personal and payment details.
How do I know my order was placed successfully?
You’ll receive an order confirmation email immediately after checkout. If you don’t see it, check your spam folder or hit us up at [email protected].
SHIPPING & DELIVERY
Where do you ship?
We ship globally to connect streetwear culture everywhere! However, due to logistical constraints, we currently cannot deliver to some parts of Asia and remote regions.
What are my shipping options?
- Standard Shipping ($12.95): Shipped via DHL or FedEx. Your fire kicks will arrive within 10-15 days after processing (1-2 business days).
- Free Shipping: For orders over $50! Shipped via EMS. Your order will arrive within 15-25 days after processing.
How long does it take to process my order?
We move as fast as street trends change! All orders are processed and leave our warehouse within 1-2 business days.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey to your doorstep.
RETURNS & EXCHANGES
What is your return policy?
We offer a 15-day return policy from the day you receive your items. Items must be unworn, in their original packaging, and with all tags attached. We respect your time and taste—no hassles.
How do I start a return?
Email us at [email protected] with your order number and reason for return. Our team will guide you through the simple process.
Are return shipping fees covered?
The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).
ACCOUNT & WEBSITE
Do I need an account to place an order?
Nope! You can check out as a guest. However, creating an account lets you track orders faster and get exclusive updates.
I forgot my password. What should I do?
Click on “Forgot Password” on the login page, and we’ll send a link to your email to reset it.
Still have questions? We’re here for you. Reach out to our crew at [email protected].
Stay fresh, stay authentic, and stay global with Sneaker Lover Store.